Cookie Policy

Welcome to Monro, where your gaming experience is paramount. To make sure our website functions optimally and provides you with the best possible service, we use cookies. Cookies are small text files, often including unique identifiers, that are stored on your computer, tablet, or mobile device when you visit certain web pages. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies allow a website to "remember" you, either for the duration of your visit (using a "session cookie") or for repeat visits (using a "persistent cookie").

These files contain information transferred to your device's hard drive. This information might be about you, your preferences, or your device, and is mostly used to make the site work as you expect. While this information does not usually directly identify you, it can give you a more personalized web experience. At Monro, we understand the importance of your privacy, and this policy outlines how we use cookies and your choices regarding them.

At Monro, cookies serve several crucial functions. They help us understand how our players interact with our site, allowing us to continuously improve our services and tailor your experience. For instance, cookies can remember your login details, so you do not have to enter them every time you visit. They can also remember your preferred language or game settings, making your time with us more convenient and enjoyable. Our use of cookies enhances functionality and provides a secure, personalized gaming environment.

We use both first-party cookies (set by Monro directly) and third-party cookies (set by external services we use for analytics, advertising, or other functionalities). Each type serves a distinct purpose, all contributing to the overall quality and security of your experience on the Monro platform.

Essential cookies, also known as strictly necessary cookies, are fundamental to the operation of the Monro website. Without these cookies, certain core services and features you expect from an online casino cannot be provided. They enable basic functions like page navigation, accessing secure areas of the website, and securing your transactions. For example, essential cookies allow you to log into your account, deposit funds, place bets, and withdraw winnings securely. They are always active and do not require your consent, as they are necessary for the website to function.

• Remembering your login status for the duration of your session.
• Maintaining the security of your account and preventing fraudulent activities.
• Allowing you to navigate between pages without losing information you have entered.
• Processing your transactions and complying with our legal and regulatory obligations.

Because these cookies are vital for the website's operation, they cannot be switched off in our systems. If you choose to block them via your browser settings, some parts of the site may not work correctly.

Analytics cookies help us understand how visitors, including you, interact with the Monro website by collecting and reporting information anonymously. These cookies gather data on which pages are most popular, how long users spend on the site, and if they encounter any errors. This information helps us monitor the performance of our website and identify areas for improvement. By analyzing this data, we can optimize site layout, content, and functionality, ultimately improving your user experience.

For example, we might use analytics cookies to determine which games are most frequently played or which promotions attract the most attention. This allows us to refine our offerings and focus on what our players enjoy most. All data collected by analytics cookies is aggregated and anonymized, meaning it cannot be used to identify you personally.

Functional cookies allow the Monro website to remember choices you make and provide enhanced, more personalized features. For instance, these cookies can remember your username, language preference, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages. These cookies provide you with a more convenient and tailored experience, making your interaction with Monro smoother and more enjoyable.

These cookies may be set by us or by third-party providers whose services we have added to our pages. While not strictly essential for the website's operation, they significantly improve its usability and your overall experience. If you do not allow these cookies, some or all of these services may not function properly.

Marketing and advertising cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by our advertising partners with our permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.

At Monro, we use marketing cookies to show you promotions and offers that we believe will be most appealing to you, based on your previous activity on our site or other websites. They track your browsing habits and activity, which allows us to provide targeted advertising both on and off our platform. This helps us make sure our marketing efforts are efficient and beneficial to our players.

In addition to our own cookies, Monro also uses various third-party cookies. These cookies are set by domains other than our own and are typically used for analytics, advertising, and providing certain functionalities. For example, we might use third-party services for processing payments, live chat support, or to embed video content. These third-party providers may set their own cookies to collect information about your activity on our site and other websites.

We carefully select our third-party partners and make sure they adhere to strict data protection standards. However, we do not have direct control over the cookies set by these third parties. We encourage you to review the privacy and cookie policies of these third-party providers to understand how they use your data.

• Analytics Services: Tools like Google Analytics help us understand website traffic and user behavior.
• Advertising Networks: Partners who help us display relevant advertisements.
• Social Media Integrations: Features that allow you to share content or interact with social platforms.
• Payment Providers: Services that facilitate secure transactions on Monro.

The duration a cookie remains on your device depends on whether it is a "session" cookie or a "persistent" cookie.

• Session Cookies: These are temporary cookies that remain on your device until you close your web browser. Once you close your browser, they are deleted. They are essential for functions like keeping you logged in as you navigate through the Monro website.
• Persistent Cookies: These cookies remain on your device for a longer period, even after you close your browser. They are activated each time you visit the website that created that particular cookie. Persistent cookies remember your preferences and settings, or provide targeted advertising over time. The lifespan of a persistent cookie can vary, ranging from a few hours to several years, depending on its purpose.

At Monro, we make sure that cookies are not retained for longer than necessary to fulfill their intended purpose. The exact expiry period for each cookie is determined by its function and our ongoing need for the data it provides, always in compliance with applicable data protection regulations.

You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Monro website and some features may not function correctly.

You can manage your cookie preferences directly through your browser settings. Each browser is different, so please refer to your browser's help menu for instructions on how to change your cookie settings. You can typically:

• Block all cookies.
• Block only third-party cookies.
• Clear all cookies.
• Receive a notification before a cookie is stored.

For more granular control over specific types of cookies, particularly those used for advertising, you may also be able to use tools provided by industry bodies. For example, in the EU, you can visit www.youronlinechoices.eu, and in the US, www.aboutads.info/choices/.

Please remember that if you delete your cookies, your opt-out choices may also be deleted, and you may need to renew them.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, a signal is sent to websites indicating that the user does not want to be tracked. Currently, there is no universally agreed-upon standard for how companies should respond to DNT signals. As such, Monro does not currently respond to DNT signals or similar mechanisms.

We continue to monitor developments in this area and will update our practices if a universally accepted standard for DNT is established. In the meantime, you can manage your cookie preferences as described in the "Managing and Disabling Cookies" section to control the collection and use of information about your online activities.

Monro may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of the Monro website after any changes to this Cookie Policy will constitute your acceptance of such changes.

We will notify you of any significant changes by posting a prominent notice on our website or by other appropriate means.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact our customer support team. We are committed to your privacy and providing you with a transparent understanding of our data practices at Monro.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly on the Monro website.
• Email: Send your inquiries to [email protected].
• Contact Form: Fill out the contact form available in the "Support" or "Contact Us" section of our website.

We value your feedback and are always here to assist you with any questions regarding your experience on Monro.