Contact Us

Thank you for visiting Monro, your independent source for online gambling reviews and insights. We provide accurate, unbiased information to help you with online casinos and sportsbooks. Your feedback is important to us, whether you have a question about our content, a suggestion, or a business inquiry.

Before reaching out, please review the sections below. This helps direct your query appropriately and clarifies what we, as an independent review site, can and cannot assist with. We are transparent about our role in the online gambling ecosystem.

Monro is an independent affiliate and review website. Our mission is to research, evaluate, and provide comprehensive reviews of various online gambling brands, including casinos and sportsbooks. We offer detailed analyses of their games, bonuses, payment methods, customer support, and overall user experience.

Monro is NOT a casino or sportsbook operator. We do not run any gambling platforms ourselves. This means we do not:

• Hold player accounts or manage player funds.
• Process deposits or withdrawals.
• Offer casino games or sports betting services.
• Provide direct customer support for any specific online gambling brand.
• Have access to any player's personal or financial information held by an online casino or sportsbook.

Our role is informational and advisory. We help you make informed decisions by sharing our expert opinions and findings on different online gambling sites.

As an independent review platform, we assist with inquiries directly related to our content and services. Please contact us regarding:

• Feedback on our reviews: If you have comments, corrections, or believe there's an inaccuracy in one of our reviews for a brand featured on Monro, please let us know. We aim for accuracy and welcome constructive criticism.
• Suggestions for new content or brands to review: Is there an online casino or sportsbook you'd like us to evaluate? We are always looking for new brands to cover.
• Partnership and advertising inquiries: For potential business collaborations, advertising opportunities on the Monro website, or affiliate program discussions, please reach out.
• General questions about online gambling trends or advice: While we cannot offer personalized gambling advice, we can provide general information based on our knowledge of the industry.
• Technical issues with the Monro website: If you encounter any problems browsing our site, please report them to us.

Due to our independent nature and the fact that we are not an operator, there are many areas where we cannot provide assistance. It is important to understand these limitations to avoid frustration and ensure your query is handled by the correct party. We cannot help with any issues related to specific player accounts or transactions with online casinos or sportsbooks.

Specifically, we cannot assist with:

• Player account access, login issues, or password resets.
• Verification processes (KYC, Know Your Customer) for any gambling site.
• Inquiries about specific deposits, withdrawals, or payment processing.
• Questions about bonus terms, wagering requirements, or bonus activation.
• Disputes regarding game outcomes or betting results.
• Complaints about a casino's customer service or operational policies.
• Refund requests or payout delays from any gambling brand.

For any of the above, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only ones who have access to your account information and can resolve such issues.

As reiterated, Monro does not operate any online casino or sportsbook. We do not hold player accounts, process transactions, or manage any aspect of your gameplay with an operator. Therefore, if you are experiencing any problems related to your account, deposits, withdrawals, bonus claims, or game fairness at an online gambling site, you must contact that site's customer support directly. They typically offer various contact methods, including live chat, email, and sometimes phone support. Please locate their "Contact Us" or "Support" section on their official website for assistance. We cannot intervene on your behalf or access your personal information with any operator.

For all legal inquiries pertaining to Monro, our content, or our operations, please direct your correspondence to our dedicated legal department. This includes matters such as data protection (GDPR), regulatory compliance, and general legal advice concerning the Monro website.

Please send all legal communications to: [email protected]

Please provide sufficient detail in your initial communication to allow us to assess your inquiry effectively. We operate in full compliance with relevant laws and regulations, including those concerning data privacy for our users.

Monro respects the intellectual property rights of others and expects our users and partners to do the same. If you believe that any content on the Monro website infringes upon your copyrighted work, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please notify us immediately.

To submit a DMCA or copyright infringement notice, please send an email with the following information to: [email protected]

• A clear identification of the copyrighted work claimed to have been infringed.
• A clear identification of the material on the Monro site that is claimed to be infringing, and information sufficient to locate that material (e.g., URL).
• Your contact information (name, address, telephone number, and email address).
• A statement that you have a good faith belief that the material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• An electronic or physical signature of the copyright owner or a person authorized to act on their behalf.

We will review all legitimate requests and take appropriate action in accordance with applicable copyright laws.

While Monro is an independent review site and not an operator, we are committed to promoting responsible gambling. We understand that gambling can be addictive for some individuals, and we advocate for safe and controlled play. If you or someone you know is struggling with gambling, please seek help.

We encourage you to utilize the resources provided by reputable organizations dedicated to responsible gambling support. These organizations offer confidential advice, support, and tools to help manage gambling habits. Please note that Monro does not offer direct counseling or support services for problem gambling, but we can direct you to organizations that do. Many online casinos also provide self-exclusion tools and links to support groups within their platforms.

We respond to all legitimate inquiries pertaining to Monro and our content as quickly as possible. Our typical response time for general feedback and partnership inquiries is within 2-3 business days. For legal inquiries and DMCA notices, we prioritize these and strive to respond within 1 business day, acknowledging receipt and outlining the next steps.

Please understand that inquiries directed to us that fall under "What We Cannot Help With" (i.e., player account issues with operators) will not receive a direct response from us, as we are unable to assist. We recommend contacting the relevant online casino or sportsbook directly for those matters to ensure a timely resolution.